FAQ

How do I use this website?

We strongly recommend you take a moment to view the attached PDF link to familiarize yourself with how it works.

 How to take a course on this website.

I’m a current student and I can’t login to my course, what is the problem?

You may be using the wrong password, contact the office for your password. It is not your login password, it is a special access passcode.

How Current Students use courses

What are the registration requirements?

You must register online to take an online class and use your own address and phone number, not the facility where you work. You must have a valid email address and not a facilities.

Why take an online class verse taking it on campus?

Taking an online class may be easier for some rather than coming to a campus but you miss the interaction with a classroom environment.  The cost is less online and you can take it when you have the time. You can stop after a unit and continue later. You are given 96 hrs (4 days) to complete the training. If more time is needed no problem, contact the office and we can make the adjustment on our end to accommodate you.  Remember some classes cannot be online like any initial 16-hour  training like the PCA Medicaid training and Medication Management. We are working on having the 8 hours Non-Medicaid PCA/DCW online within a few months. 

I can’t login to a course that is paid for, what is the problem?

The problem may be that your time has expired for taking the course. You normally have 96 hours to finish a course but we can extend that if you call or write us as soon as possible. If it is the first time you are accessing a course and you cannot start, it may be that the payment has not been authenticated. I may take some time due to fraud protection that is part of the payment gateway. If you need to start within 30 min of payment we can give you access through the back end of our site. Please call the office and we will expedite the process.

Error Message 503:

503: Service Temporarily Unavailable. Too many IP addresses accessing one secure area/ Please contact Support if you need assistance. You are receiving this message because you have logged in on different computers and has a limit for computer access. Login on original computer and we can remove this for future logins.

What is the difference between Paid student and Current Student? 

A paid student is a person who is using a credit card to access a course. A current student is a person who is taking campus training and is taking the online version after paying at the office.

Medication Course Questions.

How do I know which Medication class I need?

If you have never taken a Medication class in Nevada, you must take the initial class that is 16 hours. It must be taken on CQES Campus at 3660 N. Rancho Drive – Suite 101, Las Vegas, NV 89130 . If you have taken the initial class and it has not expired (must be within one year) you may enroll for the 8-hour refresher.

Example of lapsed:  Jan 7th, 2017  you took the initial class and now it is Feb 1st, 2018, you have gone past the renewal period. You must take the 16-hour class.

Example not lapsed: Jan 7th, 2017 you took the initial class and now it is Jan 1st, 2018, you may take the renewal refresher because you have 6 days left on your current certificate.

How do I take the Nevada State 8 Hour Refresher test?

After you have completed the online course we will be notified automatically. You may call the office and schedule a time for the test. Plan on 30-40 min for the testing.

Who gets the original certificate when the testing is complete? 

If you have personally paid for the course you will get the original certificate and then you should make a copy for your facility. If the facility paid for the course they get the original and you do not get a copy from us. We highly recommend you pay for your own.

Are these courses good for other states?

Each state is different and some require classroom training and others online is totally acceptable. The Chronic illness, Mental Illness, Aging Overview and Elder Abuse are good for most states. The Medication Management will not work for your state because there is no testing online. Since we are a Postsecondary School (College for PCA and DCW) most will accept the certificate. It is up to you to make sure it is acceptable as there are no refunds after beginning to take the course. 

 Will I be able to print my certificate after a course online? 

After passing the final exam at the end of the training, you will be able to print the certificate. If you have not passed with an 80% or better you will not get to print a certificate. You may take the test again only after we receive notification of failure. Each student may view the training material again before re-taking the test.

I’m a CNA do I have to take a class?.

Since a CNA is a nursing assistant you have a different scope of practice and in Assisted Living there is a different scope of practice. To understand the regulations and avoid problems you would want to take the basic 16 hour class for Direct Care Workers since you are not working as a CNA in the facility. This is taught on campus only. Click here for class schedules Click here for class schedules   CQES provides Continuing Education Units for the CNA license, so you get two for one by taking the class.

I’m from out of state and have years of experience and certification, do I still need classes?

The simple answer is YES. Nevada wants its own certificates and for you to understand Nevada regulations. There are so many states that don’t even require training and that does not work for the State of Nevada.  Remember you are in the healthcare industry and that usually requires continuing education. Those who read lead! You must always invest in yourself to become all you can be.

I can’t move on to the test portion.

You have not completed a module and it will not move forward. Another possible: you may take a test but you did not pass the test with 80% or better and you still can not move on to next Module. Call the office and you will be given access to re-take the test. The button for submit does not work because you have not answered all the questions.

I can’t log in with my Chromebook?

Google Chromebooks are not compatible with our videos so you must be on a regular laptop or a desktop computer.